The Wenatchee World

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The latest extended forecast from The Weather Channel

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Heat Advisory issued July 30 at 5:08PM PDT until July 30 at 8:00PM PDT by NWS

...HOT CONDITIONS AGAIN THURSDAY AFTERNOON IN THE LEWISTON AREA... ...HEAT ADVISORY REMAINS IN EFFECT UNTIL 8 PM PDT THIS EVENING... * TEMPERATURES...HIGHS 99 TO 104. * TIMING...TEMPERATURES WILL GRADUALLY COOL AFTER 8 PM. * LOCATIONS...WENATCHEE...OMAK...WATERVILLE...ENTIAT. * IMPACTS...HOT TEMPERATURES WILL HAVE THE POTENTIAL TO CREATE

Tonight

Lo71° Mostly Clear

Thursday

Hi100° Hot

Thursday Night

Lo67° Mostly Clear

Friday

Hi96° Hot

Friday Night

Lo71° Partly Cloudy

Saturday

Hi97° Slight Chc Thunderstorms

Saturday Night

Lo71° Slight Chc Thunderstorms

Sunday

Hi98° Hot

Sunday Night

Lo72° Partly Cloudy

Monday

Hi99° Hot

Talking to our customers — why?

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You may have noticed that there is a lot of talk recently about ways your public utility is trying to engage in a conversation with you. You might be asking yourself, “Why is the PUD doing (what seems like) a bunch of surveys?” It’s a reasonable question and deserves an answer about what we are doing when it comes to surveys and outreach, and why.

Starting on Feb. 10 the PUD began a customer satisfaction survey using a firm called SDS Research. Some 400 of our customers will receive a call from a 208 area code that asks them to participate in the project. I hope you will if called. This information is really important to us because it has several questions that will allow us to compare ourselves to other similar utilities around the country to see how well we are doing when it comes to meeting our customer-owner service needs. Chelan County PUD has never done a benchmarking survey that looks at how we stack up against others. We have done other customer satisfaction surveys in the past, but they only tell us how we are doing year-to-year.

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