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Talking to our customers — why?

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You may have noticed that there is a lot of talk recently about ways your public utility is trying to engage in a conversation with you. You might be asking yourself, “Why is the PUD doing (what seems like) a bunch of surveys?” It’s a reasonable question and deserves an answer about what we are doing when it comes to surveys and outreach, and why.

Starting on Feb. 10 the PUD began a customer satisfaction survey using a firm called…

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