The Wenatchee World

Weather:

Weather

The latest extended forecast from The Weather Channel

Remove this weather forecast

Hydrologic Outlook issued February 13 at 2:55PM PST by NWS

...MILD, WET, AND BREEZY CONDITIONS MAY LEAD TO STREAM RISES... AN UNSETTLED WEATHER PATTERN WILL CONTINUE THROUGH THE WEEKEND AND INTO EARLY NEXT WEEK. EXPECT RISING SNOW LEVELS AND MILD TEMPERATURES LEADING TO MELTING OF THE MID AND LOW ELEVATION SNOW. THE SNOW MELT IN COMBINATION WITH RAIN MAY LEAD TO RISES ON MANY OF THE AREA`S STREAMS. TEMPERATURES ON MONDAY...TUESDAY AND

Today

Hi48° Cloudy

Tonight

Lo39° Mostly Cloudy

Washington's Birthday

Hi56° Mostly Sunny

Monday Night

Lo41° Partly Cloudy

Tuesday

Hi54° Partly Sunny

Tuesday Night

Lo40° Mostly Cloudy

Wednesday

Hi49° Chance Rain

Wednesday Night

Lo38° Chance Rain

Thursday

Hi46° Slight Chance Showers

Thursday Night

Lo32° Mostly Cloudy

Talking to our customers — why?

Send to Kindle
Print This

You may have noticed that there is a lot of talk recently about ways your public utility is trying to engage in a conversation with you. You might be asking yourself, “Why is the PUD doing (what seems like) a bunch of surveys?” It’s a reasonable question and deserves an answer about what we are doing when it comes to surveys and outreach, and why.

Starting on Feb. 10 the PUD began a customer satisfaction survey using a firm called SDS Research. Some 400 of our customers will receive a call from a 208 area code that asks them to participate in the project. I hope you will if called. This information is really important to us because it has several questions that will allow us to compare ourselves to other similar utilities around the country to see how well we are doing when it comes to meeting our customer-owner service needs. Chelan County PUD has never done a benchmarking survey that looks at how we stack up against others. We have done other customer satisfaction surveys in the past, but they only tell us how we are doing year-to-year.

View my options or Sign in