The Wenatchee World

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Weather

The latest extended forecast from The Weather Channel

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Air Stagnation Advisory issued December 17 at 9:42AM PST until December 19 at 12:00PM PST by NWS

..LIGHT WINDS AND INVERSIONS WILL PERSIST THROUGH MUCH OF THE WORKWEEK. THIS WILL LEAD TOWARD STAGNANT AIR CONDITIONS OVER MUCH OF CENTRAL AND NORTHEAST WASHINGTON. ...AIR STAGNATION ADVISORY REMAINS IN EFFECT UNTIL NOON PST FRIDAY... * AIR QUALITY...LIGHT WINDS AND STABLE CONDITIONS WILL INCREASE

Tonight

Lo31° Chance Rain

Thursday

Hi37° Chance Rain/Snow

Thursday Night

Lo33° Rain/Snow Likely

Friday

Hi40° Rain/Snow Likely

Friday Night

Lo30° Cloudy

Saturday

Hi34° Rain/Snow Likely

Saturday Night

Lo32° Chance Rain

Sunday

Hi41° Chance Rain

Sunday Night

Lo35° Mostly Cloudy

Monday

Hi42° Partly Sunny

Talking to our customers — why?

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You may have noticed that there is a lot of talk recently about ways your public utility is trying to engage in a conversation with you. You might be asking yourself, “Why is the PUD doing (what seems like) a bunch of surveys?” It’s a reasonable question and deserves an answer about what we are doing when it comes to surveys and outreach, and why.

Starting on Feb. 10 the PUD began a customer satisfaction survey using a firm called SDS Research. Some 400 of our customers will receive a call from a 208 area code that asks them to participate in the project. I hope you will if called. This information is really important to us because it has several questions that will allow us to compare ourselves to other similar utilities around the country to see how well we are doing when it comes to meeting our customer-owner service needs. Chelan County PUD has never done a benchmarking survey that looks at how we stack up against others. We have done other customer satisfaction surveys in the past, but they only tell us how we are doing year-to-year.

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