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Kaizen approach pays off for local patients

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Sarah Johnson and her team are leading an effort to create a more collaborative, patient-focused culture at Confluence Health, using the lean manufacturing tools and techniques that made Toyota a world-class manufacturer.

Johnson, who grew up in Wenatchee, is the kaizen promotions office manager at Confluence. Kaizen means continuous improvement, and Confluence is adopting the tools and philosophy to improve patient care, quality and financial performance.

There have been some stunning results, such as reducing the wait time in the…

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