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Sarah Johnson sees inside Toyota approach

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Editors note: This is part of a report by Confluence Health’s Sarah Johnson to the management team that describes her trip to Japan to see how the kaizen process worked in a real-life situation.

“On Tuesday, we travelled to Shizuoka by bullet train, and began our Genba (literally “shop floor” where the best ideas come from) work at the Hitachi factory. This Hitachi factory makes air conditioners and compressors.

We were split into three teams from Virginia Mason, a team…

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