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Confluence Health joins effort to reduce ER visits

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WENATCHEE — Confluence Health now has a social worker stationed in its emergency room on weekdays.

The new employee’s role is not to turn patients away from the ER. But for the past six months, they have been talking to patients, including mental health clients and frequent visitors, to find out why they came to the ER. If the reason wasn’t an emergency, they talk to them about where to go the next time they face a non-emergency situation, discussing the benefits of using primary care physicians or walk-in clinics instead.

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