BIZ-SOUTHWEST-TECH-PROBLEMS-DA

A woman walks past a flight status board at Dallas Love Field airport in Dallas on Dec. 22. 

DALLAS — Southwest Airlines on Friday said it was back to normal operations. But passengers across the country waited in airports this week while the airline’s operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

Meanwhile, the pilots and flight attendants sat in hotel rooms and airport break rooms waiting on hold in hopes of getting on a plane.



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