BIZ-CPT-ECOMMERCE-RETURNS-DMT

More retailers are charging customers to send back unwanted goods. 

NEW YORK, N.Y. — One of the foundations of online shopping has been free returns, but not anymore.

After years of subsidizing them, more retailers are charging customers to send back unwanted goods. It’s a risky move because shoppers have become accustomed to buying an item in multiple sizes and colors and returning what doesn’t fit for free.



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