I am writing this letter in regard to Waste Management services. It has been 5 weeks since we received garbage services. We tried calling several times with no answer. I did finally get a hold of them (through Chat), and they said that pickup has not been done due to weather. It's funny how the UPS, Fed-Ex and the mail have no problem delivering their services. I've since learned that they are charging everyone for those services even though they are not doing them. It is very frustrating to all of us. They told me it is due to the weather; therefore, they do not credit for those non-pickup days. I find this outrageous and have since canceled our service with Waste Management. Even though there are no other services available. We have spoken to neighbors that are equally frustrated. We should start a petition.

A frustrated customer.